FAQs2020-04-02T21:03:20+00:00

Frequently Asked Questions

What is EMS?2020-03-28T17:03:02+00:00

Emergency Medical Services, more commonly known as EMS, is a system that provides emergency medical care. It is activated by a call for help, after an incident of serious illness or injury. The focus of EMS is emergency medical care of the patient(s). EMS is most easily recognized when emergency vehicles or helicopters are seen responding to emergency incidents. But EMS is much more than a ride to the hospital. It is a system of coordinated response and emergency medical care, involving multiple people and agencies. A comprehensive EMS system is ready every day for every kind of emergency.

What are the components of an EMS System?2020-03-28T17:10:35+00:00

EMS is an intricate system, with each component playing an essential role as part of a coordinated and seamless system of emergency medical care. EMS includes all of the following components:

  • Agencies and organizations (both private and public)
  • Communications and transportation networks
  • Trauma systems, hospitals, trauma centers, and specialty care centers
  • Highly trained professionals
    • – Volunteer and career prehospital personnel
    • – Physicians, nurses, and therapists
    • – Administrators and government officials

The Malverne Volunteer Ambulance Corps is made up of active and reserve EMTs and Paramedics, A Medical Director (medical doctor), Officers and a Board of Directors that deal with administrative work and operations. We have various committees in our corps to assure every aspect of our agency’s responsibilities are met. We work with the support of Nassau County and State officials, as well as our local police and fire department.

What level of EMS care does MVAC provide?2020-03-28T17:15:18+00:00

MVAC is a fully equipped advanced life support (ALS) pre-hospital EMS agency. This is the highest level of pre-hospital care available today. We have 2 ALS ambulances in house.

Does MVAC do non-emergency transports?2020-04-02T23:58:30+00:00

The Malverne Volunteer Ambulance Corps is a 911 EMS agency in Malverne, NY. We do not provide non-emergency transports. In the event of a medical emergency, please dial 911 or call the Malverne Police Department at (516) 599-3141.

Does MVAC bill me for their service?2020-03-28T17:23:52+00:00

Since 1969 and until today, we do not bill our patients for ambulance transportation regardless of the complexity of the transport. We provide this service free of charge. Be aware, you may receive a bill from the hospital for their services and it does not apply to us as we do not get any financial compensation from the hospital we transport to.

Can I choose which hospital I go to?2020-03-28T17:29:28+00:00

As a 911 agency, we must take all patients to the closest appropriate hospital. Depending of the severity of the incident, we may be able to accommodate certain requests within reason, but be aware, we cannot pass an appropriate hospital to go to a further one.

Does MVAC have paid staff?2020-03-28T17:32:41+00:00

No. Every member of MVAC is strictly volunteer.

What is the best contact method? What are your hours?2020-03-28T17:37:36+00:00

Due to our members being volunteers, we do not have traditional 9-5 hours. Our ambulance is in service depending on crew availability in the day and night hours. Our building is not always occupied, so we recommend you email us with any questions at president@malvernevac.org, use the inquiry page on our website, or send us mail to 11 Hempstead ave, Malverne, NY 11565.

What is the process of becoming a volunteer EMT?2020-03-28T17:45:57+00:00

Thank you for your interest. We are always looking for new members. The first step is to fill out an application and mail or drop it off at our headquarters. We will then have a member of our membership committee contact you to set up an interview date to go over your application and answer any questions you may have. A police background search will be conducted by the Malverne Police Department. After that, you will come in during our monthly general membership meeting to introduce yourself to the general membership where your membership will be voted on. Once approved, you will select a date to begin your MVAC orientation and EMT course.

The timeline for the entire membership process can vary depending on how busy we are. Typically the summer and end of year holiday season cause delays for membership processing but we will do our best to process your application in a timely manner. Any questions, please fill out an inquiry or email Membership@malvernevac.org / President@malvernevac.org.

Don’t see your question here? Please contact us and we will be more than happy to answer any questions you may have for us.